24/7 aid with cyber incidents.

Have you experienced a cyber security incident that you require immediate assistance on?

The key to mitigating the impact of any cybersecurity incident is the reaction time between detection and response. Many companies lack the infrastructure needed to react in a quick and secure manner. Orange Cyberdefense’s Emergency Cyber Security Incident Response service allows any company to react to malicious cyber threats quickly and effectively.  Our service enables customers to complement existing resources with our world-class competence to safely enable their business. Our Pan-European cyber incident responders can begin working a case quickly and efficiently, identifying, containing and eradicating threats to get your business back up and running, including, where needed, on-site response to help manage the situation.

Call our hotline with your local number | Available 24/7

+32 380 821 92

* Priority will be given to retainer customers


24/7 availability

You can call our hotline every day, whole day. Priority will be given to CSIRT customers with a retainer.

First consult is free

No costs for your first consultancy call

Fast isolation

Rapid isolation of threats to limit the impact of a security breach

International knowledge

Over 20 responders active across Europe

Rapid callback

Retainer customers receive a call back within a set time period as per SLA

Complete incident report

Receive a full incident report and post-incident debrief of all findings

European presence

Retainer customers receive competitive SLAs for dispatching Incident Responders to site

Tech independent

Technology independent. We can work with anything.

Your support in case of emergency

In case of an incident, it’s very important to stay calm and take immediate and efficient action. Time is of the essence, so do not hesitate to call our emergency hotline. An experienced Computer Security Incident Response Team (CSIRT) can help you. During your first call, the emergency incident response team will discuss the situation with you in order to get an indication of the problem and its liabilities. The CSIRT specialist will consult with you on first steps and recommendations. The team will then contact your nearest CyberSOC to quickly propose a plan, time schedule and price indication to contain and remediate the incident.

Don’t wait for an incident to happen – be prepared: sign-up for our Incident Response retainer and benefit from priority treatment, guaranteed response times, and instant deployment of our emergency teams.

The most common things the CSIRT gets called out for:

O365/Cloud Service Breaches

With more and more infrastructure getting moved into the cloud, the CSIRT has seen a big increase in breaches in cloud services. The cause of these breaches ranges from simple credential stuffing, phishing attacks, right through to far more advanced and targeted attacks. Orange Cyberdefense’s aim when dealing with any cloud service based incident; work out the root cause of the attack, and advise our clients so the same attack is not possible in the future. Where possible the CSIRT will also try and improve any general security issues to help strengthen your cloud infrastructure.

Ransomware outbreaks

In the last 12 months the CSIRT has seen two types of ransomware; the first is the more traditional. A non-targeted phishing link is clicked on by a user, that then (via numerous attack vectors) infects the user’s system with ransomware. Typically this attack method doesn’t use self-propagating strains and is easy to contain and eradicate. The second type is far more dangerous. The CSIRT has seen attackers gain a foothold on a network, then use a variety of network attack tools to get higher and higher network privileges. Once the attackers have a good hold on the network, they deploy and activate very well written ransomware. These attacks typically affect the majority of a client’s IT estate, including the deletion of backups. The experience of the CSIRT dictates that the later attacks are hard to recover from and can cost millions to get out of.

Don’t wait for an emergency!

Not in a current incident? Our Incident Response Retainer packages get preference over other cases, price advantages and proactive consultancy. With an Incident Response Retainer you are always sure to be the first one in line in times of need.

Download the datasheet
Retainer Emergency
tick Orange Cyberdefense CSIRT on-demand 24×7 tick Orange Cyberdefense CSIRT on-demand 24×7
tick Access to Orange Cyberdefense CSIRT – Remote Response team tick Access to Orange Cyberdefense CSIRT – Remote Response team
tick Access to Orange Cyberdefense CSIRT – Incident Management team tick Access to Orang Cyberdefense CSIRT – Incident Manager team
tick Daily Incident Report included tick Daily Incident Report included
tick Full Incident Report included tick Full Incident Report included
tick Post-incident debrief included tick Post-incident debrief included
tick Incident Response workshop required
tick Organisational Readiness Assessment
tick Process Gap Analysis
tick Personnel and Technology Review
tick Retainer-based SLA for Remote Response
tick Retainer-based SLA for On-Site Response
tick Pre-purchased hours can be utilised for Incident Response consulting

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