Support
Get support from proven experts with field experience
A telephone support service is available for quick remote troubleshooting. The hours of this service are flexible and adaptable to your convenience on weekdays and/or public holidays.
Why not outsource IT support?
If providing this function in-house guarantees control of the service, the current technical environment is increasingly tipping the balance in favor of outsourcing.
Our Support offers
Copper
- Hours: 8h00 – 18h00
- Support level 1: yes (remote)
- Support level 2/3: no
- Contact: phone, email, via extranet
- Infrastructure Audit / Documentation: no
- SLA's: best effort / NBD
- Remote access: at the customer's expense
- Time spent: to be deducted from a subscription
Basic
- Hours: 8h00 – 18h00
- Support level 2/3: yes
- Contact: phone, email, via extranet
- SLA's: best effort
- Remote access: No (no point-to-point VPN)
- Time spent: to be deducted from a subscription
Gold
- Hours: 8h00 – 18h00
- Support level 2/3 : yes
- Contact : phone, email, via extranet
- Infrastructure Audit / Documentation : Yes (1 day free/included)
- SLA's: 2 hours response time
- Remote access : Yes (point-to-point VPN)
- Time spent : to be deducted from a subscription
Platinum
- Hours: 24/7
- Support level 2/3: yes
- Contact: phone, email, via extranet
- Infrastructure Audit / Documentation: Yes (2 days free/included)
- SLA's: 60 minutes response time
- Remote Access: Yes
- Time spent: to be deducted from a subscription